We are happy that you are here!

At Harvest Hosts, we are on a mission to make happier campers and communities. We are travelers, and we exist to serve the travel and destination community. We want everyone who interacts with Harvest Hosts – Members, Hosts, team members, and advocates – to benefit from the experience. If that sounds like something you'd like to be a part of please review our open positions and apply to those that match your qualifications.

We’re passionate about creating unforgettable travel experiences for our members, and that starts with our team. As a member of the Harvest Hosts team, you’ll enjoy a dynamic and supportive work environment, opportunities for growth and development, and the satisfaction of making a real impact on our members’ lives. We are a small business that is 100% remote with team members across 23 states in the US and 2 cities in the UK.

We use our Values to drive our mission. These are the very core of what we do. Our Values are:

We win when the community wins
We heart data
We hire people who deserve to have egos… but don’t
We communicate fearlessly
We are focused on our goals, which create positive ripples
We all clean the RV

The biggest benefits are working with our awesome team and a fun work environment, but we’re biased, so here’s a full list of our benefits for employees!

Competitive salary – base compensation up to market rates plus bonus or variable compensation, based on position
Deferred Compensation for eligible positions
Remote Work – work anywhere within the United States
Health Benefits: Medical, Dental and Vision Insurance; Gynecology, Fertility and Family-building Care; Online Mental Health Therapy; Virtual healthcare
Employee Assistance Program with 24/7 access to support mental health and a balanced lifestyle
HSA/FSA
Life and AD&D Insurance
Voluntary Short and Long Term Disability
PTO – At least 3 weeks per year!
401(K) – With Company Match up to 5%
Parental Leave – Up to 6 weeks of parental leave
Equipment – Get a work laptop + additional equipment as needed
Rallies – In-person rallies including all-hands and department specific
Discounts – Receive a free Harvest Hosts annual membership including access to member discounts
Tour de Hosts Stipend - We want all team members to experience what it’s like to be a Member and learn more about our Hosts. We encourage all team members to visit our amazing Hosts, express our gratitude, and give back to these small businesses.
Employee Recognition and Rewards Program - peer-to-peer recognition and rewards program to show gratitude and recognize everything from small wins to major accomplishments.

Harvest Hosts appreciates your interest in our company as a place of employment. It is Harvest Hosts policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. Harvest Hosts will provide reasonable accommodations to qualified individuals.

Customer Experience Summer Associate Position

United States

Full Time

Entry Level

The company:
Harvest Hosts is the largest private RV camping network in North America. We provide a complete group of offerings to streamline the road travel and camping experience. Our collection of companies includes the central Harvest Hosts product, a membership that offers unique overnight stays at wineries, breweries, distilleries, golf courses, museums, and other scenic small businesses; Boondockers Welcome, a community of RVers allowing guests to stay overnight on their property for free; Escapees RV Club, one of the largest and most established RV membership organizations, offering resources, education, and community for all RVers; CampScanner, an alert service to book sold-out campgrounds; and Brit Stops, a membership connecting motorhome tourists in the UK and Ireland with small businesses for overnight stays. Harvest Hosts is currently growing its team to maintain rapid growth. All Harvest Hosts employees work 100% remotely.

What we do:
Our mission is to advance the technology and accessibility of the RVing and campground industry, making traveling while supporting national parks, local small businesses, and communities happier and easier than ever.

The Position:
Are you an analytical thinker who is tech-savvy and has a passion for helping others? Looking to break into the world of customer service? We’re hiring a Customer Experience Summer Associate to support our team during the busy summer season.

In this role, you’ll assist members and prospective members of our Escapees network through email, chat, and phone. You’ll provide thoughtful and empathetic support, troubleshoot technical issues, and help ensure a smooth and positive experience for our community. You’ll also contribute to daily operations and customer outreach, working across multiple tools and systems.

This is a fully remote position. This role requires 40 hours per week with a core work week of Monday through Friday, with some weekend coverage, and will be paid hourly. The role will report to our Customer Experience Manager.

Responsibilities include:

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Identifying, and troubleshooting or escalating technical issues
Responding promptly to customer inquiries
Communicating with customers through various channels, including online systems and phone
Completing administrative functions within our backend database and ticketing systems
Acknowledging and resolving customer complaints
Familiarizing yourself with RV types, lingo, and items related to RVing
Knowing our products inside and out so that you can best help our members and hosts

Skills and Qualifications:

Excellent written and verbal communication skills to interact with customers each day
Critical thinking and intellectual curiosity
Comfort with technical systems and app navigation
Experience with G Suite is a plus
Experience with Intercom or other ticketing systems is a plus
Bonus points for:
- Sense of humor
- Passion for camping, RVing, and the outdoors
- Experience in the travel and tourism industry

Benefits:
Harvest Hosts is a venture-backed company and offers competitive pay, fully remote work, unpaid time off, paid sick leave, 401(k) and most importantly: a supportive and fun work environment!

Compensation:
This position will pay a base rate of $15-17 per hour.

Timing:
We are looking to fill this position as soon as we find the right candidate! We expect this position to span from June to Sept. 5, 2025.

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